Friday, July 16, 2010

Inspired by King Khan

As the vuvuzela blared at its loudest, and Iniesta was scripting football history, we @ Fix-All were working on our piece of art, our brochure. Believe me, creativity, design and colours are not our cup of tea. We have tried it, and it just does not work. What colour matches, how should our Fix-All character look etc., is too much for people like us to handle. We got in experts to figure that part out and finally our brochure has a decent look and feel (judging by the response). We are functional people, for whom Van Gogh and Velayudham are just people and we cannot tell them apart.

The week started with frenzy, plumbing frenzy, to be precise. Twitter power users can relate to how it was.
















Yes, that would be the closest representation to our situation. We were just inundated with plumbing requests. We regret the inconvenience caused to our valued customers. We are working on this and things should be back to normal by Monday. Last week was Adyar week, with a good number of our requests originating from Adyar :)

So, the usual process is that once the request is serviced, we talk to our customers to get their feedback. We got a customer who was really hassled trying to get some electrical repair done at his residence. After our service, he was so happy with our service that he did not wait for our feedback call. He took the estimate book (yes, we first give the estimate before work, and a bill after work) and wrote his comments there. Now, that was our “wow” moment of the week :)


Someone flicked our plumber’s tool bag right in the middle of Chennai traffic. Poor guy, works hard to earn an honest living. Yeh Duniya seems to create all kinds of hurdles, but we've got the “unnal mudiyum thambi” (you can do it) spirit :)

Finally, we had “close encounters of the CM kind” :) We bumped into his convoy from very close quarters. To be fair, people were not hassled too much. Was a 2 minute affair and traffic was back to normal.

Ok .. ok I hear you are saying, “ Dude, what is the link between King Khan and Fix-All?” Well, the picture below is a small representation of our ambition.













Well, we @ Fix-All aspire to “repair almost anything” that is not working inside your home :) So, keep smiling and have a fantastic weekend.

Thanks – Fix-All team

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